Please read our full Terms and Conditions including our Disclaimer here – TBP-Terms-and-Conditions
Terms and Conditions
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Use of this website indicates your agreement to the following Terms and Conditions set-out below.
- This Website is intended for use by Australian Residents only.
- If you wish to place an order outside of Australia, please contact our customer service team using any of the methods on the “Contact Us page”
- Teddy Bear Passport advises that at any time changes can be made without notice to these Terms & Conditions.
- Teddy Bear Passport reserves the right to change prices and product images without notice to this website.
- We do not make any endorsement or representation as to the accuracy of information contained within the linked websites.
- Teddy Bear Passport owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced.
- Teddy Bear Passport does not claim that any information obtained from this website is virus free and does not take responsibility for any viruses, faults or other defects.
- You, the customer are responsible for scanning any information for viruses.
- Every effort has been made to ensure product image and pricing accuracy, however the Teddy Bear Passport has the right to change prices without notice.
- Personal information that has been provided by you will not be provided to any other source, however your email address will be linked to our database to use for future specials and promotions. If you do not wish this to occur please advise via the form on the “Contact Us page”.
- We take payment from your card / Paypal once your order is placed. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. If we cannot fulfill your order a full refund will be given where you have already paid for the goods.
Customer Service Policy
Goods are subject to availability. All items that are displayed on the website are available to purchase however from time to time a Supplier may not be able to provide product for whatever reason and in this situation ordering this product may be out of our control. In the event that we cannot supply a product we will notify you within 2 working days of your order and will notify you via e-mail.
Your personal information and credit card details that have been provided by you will not be retained by us or provided to any other source or third party. Only your email address will be retained by our Company and linked to our database to be used to advise of future specials and promotions. If you do not wish this to occur please advise using one of the methods on the “Contact Us” Page.
All credit card transactions are secured enabling up to 256 Bit Secure Socket Layer (SSL) Encryption.
Products that will be refunded or replaced will only be if the original information provided by you is not the same as the printed information on the Passport. Please make sure that the information supplied is correct.
NOTE: Refunds are not available for mistakes in spelling of words, incorrect numerical characters or any other incorrect original information provided by you. All original information provided by you is kept on file for our records and can be checked in the case of a discrepancy.
All Teddy Bear Passports will be dispatched as soon as possible. Please allow 5 to 7 working days for delivery. If you live in rural Australia please allow extra time mail delivery.
Please make sure that you all of your information filled in for all fields to make sure that your receive your Teddy Bear Passport as soon as possible with the correct information. Teddy Bear Passport cannot be held responsible for incorrect information, if the original information provided by you is inputted incorrectly.
Lost or Stolen
In the event that you have your Passport stolen or is lost, Teddy Bear Passport will replace free of charge, provided your original was purchased with us. Please contact us to arrange your replacement for immediate dispatch.